• How do I change my subscription frequency?

    Quick Access Changing your subscription frequency is quick and easy to do in Smart Site Plan. Log in and click on the S logo at the top-left of the screen. Select Account in the menu. Go to Subscription and click on your Payment frequency. Select the frequency you are interested…

  • How do I downgrade my subscription plan?

    Downgrading your subscription is more technical than upgrading because existing projects, users, and data will be limited and/or removed. Please contact us to downgrade your subscription. We will walk you through what will be changed and help you manage existing data.

  • How do I upgrade my subscription plan?

    Quick Access Upgrading your subscription is quick and easy to do in Smart Site Plan. Log in and click on the S logo at the top-left of the screen. Select Account in the menu. Go to Subscription and click on your subscription plan. Select a plan you are interested in….

  • How do I change my payment method?

    Quick Access Changing your payment method is quick and easy to do in Smart Site Plan. Log in and click on the S logo at the top-left of the screen. Select Account in the menu. Go to Subscription and click on your payment method. Fill in your new information and…

  • How do I cancel my subscription?

    Quick Access Canceling your subscription is quick and easy to do in Smart Site Plan. Log in and click on the S logo at the top-left of the screen. Select Account in the menu. Go to Subscription and click on Cancel subscription. If you see Continue subscription and Your subscription…

  • Experience

    Visitors have the ability to use Smart Site Plan’s Open Data freely, without an account. This is Experience Smart Site Plan. Experience allows users to find, view, and share publically available datasets using our Open Data engine. Search Gives users the ability to find data based on their keywords. If…

  • Google Street View

    Quick Access This article contains instructions on how to use Google’s Street View functionality to enhance your Smart Site Plan data. In Overlays, toggle Google Street View. On the map, you will see blue lines show up. Click on a blue line. Clicking on a blue line will open up…

  • Can I schedule a live software demo?

    Professional software sometimes requires an in-person demo to fully understand the benefits of the software. Feel free to contact us to schedule a live demonstration, or speak with a sales representative to learn more.

  • Can I pause my subscription?

    Quick Access Yes! We know that not all projects operate seamlessly. You have the option to pause your subscription for up to 6 months after your already paid term expires. When you are ready to go, just log back in to reactivate. Go to the Account article to view more on canceling…